Update - We have made sure that the broken version of the plugin is blocked (3.2.1), please install the latest version of the plugin (3.2.2) if you are experiencing issues with the plugin. This can be found on our website. Any paused imports have been unpaused, so non-affected versions will import again.

We will be following up with affected customers later this week.

Apr 23, 2024 - 18:42 CEST
Monitoring - We have received an updated version for the Prestashop plugin (3.2.2), please update to this version as soon as possible if you are on version 3.2.1. Versions under 3.2.1 do not need to update right away, but are still advised to do so because of a security fix.

For any customer for which we imported zero items into their projects we will be following up with a plan later. We are finding the accounts that were affected by this.

Apr 23, 2024 - 18:19 CEST
Investigating - If you have installed the latest version of the Prestashop plugin (3.2.1) you will most likely have imported 0 items into your projects (possibly silently if you have not enabled import protection). Any other importer or lower version of the plugins are not affected.

We will pause projects that might experience problems so that exports are not accidentally run.

Apr 23, 2024 - 17:08 CEST
Application Operational
Importers Degraded Performance
Feeds Operational
Ads Operational
Marketplaces Operational
Orders Operational
Repricers Operational
Insights Operational
Support Operational
Phones Operational
Help Center Operational
Email Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2024
Resolved - This incident has been resolved.
Apr 24, 13:56 CEST
Update - Services are back up and running.
Apr 24, 13:56 CEST
Monitoring - Channable is back up and running. We will have to process the queue of jobs that got stuck. We are keeping an eye out on our services and are gathering data about which services were affected.
Apr 24, 13:36 CEST
Identified - The main cause of the problem has been identified by our technical teams. We are working on resolve them.
Apr 24, 13:19 CEST
Investigating - We are currently seeing an issue where Channable is inaccessible. We know what is causing this and we are working hard on resolving this.
Apr 24, 13:18 CEST
Apr 23, 2024
Resolved - After monitoring we can safely say that the error did not come back. There might still be some general slowness, which is unrelated and is not blocking any usage of Channable.
Apr 23, 15:54 CEST
Monitoring - After investigation we have restarted services and the problem seems to have been resolved. We are resolving blocked exports and such on a steady pace and we will keep monitoring.
Apr 23, 14:50 CEST
Investigating - Currently we are experiencing decreased tool performance. You might not be able to save rules or use the tool as you are used too. Orders and existing feed links are unaffected.
Apr 23, 14:37 CEST
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024
Resolved - The incident was resolved completely
Apr 19, 12:08 CEST
Identified - The issue has been identified, the tool is working as intended again for all insights related dashboard.
Apr 19, 10:27 CEST
Investigating - We are currently experiencing issues regarding links within Channable to all different insights dashboards. This is a frontend issue only, so no data is being affected.
Apr 19, 10:09 CEST
Apr 18, 2024

No incidents reported.

Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 10:36 CEST
Verifying - Verification is currently underway for the maintenance items.
Apr 17, 10:27 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 10:10 CEST
Scheduled - We will be performing routine database maintenance, which requires the Repricer features to be temporarily disabled. While this maintenance is ongoing no Repricer updates will be able to be sent.

We estimate the event will take around 1 hour and, after its completion, we'll catch up with missed and pending updates.

Apr 15, 13:40 CEST
Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.