All Systems Operational

Channable tool Operational
Importing items Operational
Shopify Operational
Other Operational
Hosted feeds Operational
Ads Operational
Marketplaces Operational
Order synchronization Operational
Returns Operational
Stock updates Operational
Order synchronization Operational
Repricers Operational
Insights & Analytics Operational
Creative suite (Dynamic Image Editor) Operational
Comparison Shopping Service (CSS) Operational
Support Operational
Help Center Operational
Email Operational
Inbound Calls Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 27, 2026

No incidents reported today.

Jan 26, 2026
Shopify Order Creation: Temporary 'Unable to Claim Inventory' Errors
Resolved - This incident has been resolved. After an extended period of monitoring, we have confirmed that Shopify orders are once again being created successfully and error rates have returned to normal. All systems are fully operational.

Thank you for your patience.
Jan 26, 14:13 CET
Monitoring - Since January 20th, we have observed a reduction in performance for our Shopify order connections, occasionally resulting in the error message 'Unable to claim inventory' during order creation.

Shopify is aware of this issue and is actively working on a solution. We have implemented measures to addressing this issue by increasing retries on order creation, to mitigate the impact. For any failed orders, the current workaround is to manually resend the Shopify order within our platform.

We are monitoring the situation closely and will provide updates on this page as the situation evolves.

Please note: This incident is isolated and does not affect any of our other integrations.
Jan 23, 12:46 CET
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026
Not reachable by phone
Resolved - This incident has been resolved.
Jan 19, 09:45 CET
Update - We are continuing to work on a fix for this issue.
Jan 19, 09:45 CET
Identified - Our phone provider is experiencing issues with their authentication system. This means our support department is not reachable by telephone. We are still reachable through all other means
Jan 19, 09:07 CET
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

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