Channable Status

Problems with feed imports originating from Google

Update - While we work to resolve the blockade, we were forced to pause our jobs system. So no importers or exporters are running at the moment, everything remains queued for now.
Aug 26, 2025 - 09:19 CEST

Update - We are seeing an high backlog of failed imports that originate from the 'docs.google.com' domain. Because of this, other systems got backed up too. We are actively working on unclogging the backlog and getting systems operational again.

The systems surrounding orders are unaffected.
Aug 26, 2025 - 09:15 CEST

Investigating - We are currently investigating this issue.
Aug 26, 2025 - 08:46 CEST

Channable tool Degraded Performance

Importing items Partial Outage

Hosted feeds Operational

Ads Operational

Marketplaces Operational

Order synchronization & stock updates Operational

Repricers Operational

Insights & Analytics Operational

Creative suite (Dynamic Image Editor) Operational

Comparison Shopping Service (CSS) Operational

Support Operational

Phones Operational

Help Center Operational

Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 26, 2025

Unresolved incident: Problems with feed imports originating from Google.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

Creatives suite experiencing problems

Resolved - This incident has been resolved.
Aug 20, 15:54 CEST

Monitoring - For a small number of projects, a small number of product image files have been causing problems. A temporary fix has been implemented, causing us to mark images that are affected by the problem to appear as `NOT AVAILABLE`. The items causing problems can be omitted by editing your Image Generation Safety settings in the feed, or you can choose to wait for the problem to be fully resolved.
Aug 13, 16:56 CEST

Identified - We are seeing an increase in failed exports because part of the creatives suite is not working as expected. We are actively working to resolve this problem, however for certain exports that use the Image Editor it could result in failures. The hosted feeds are unaffected, but won't be updated when this problem happens.

Other parts of the tool, including the downloading of images, are not affected.
Aug 13, 16:26 CEST

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

Image downloader experiencing reduced throughput due to high load

Resolved - This incident has been resolved.
Aug 16, 10:32 CEST

Update - We are continuing to monitor for any further issues.
Aug 15, 11:11 CEST

Monitoring - The image downloader is experiencing heavy load. We have applied performance improvements but it will take more time for us to fully catch up with the backlog. In the meantime, this might temporarily cause a `NOT DOWNLOADED YET` error to be shown for new images that we have not downloaded before.
Aug 14, 18:19 CEST

Aug 15, 2025

Aug 14, 2025

Aug 13, 2025

Aug 12, 2025

No incidents reported.