Monitoring - Additional instructions for renewing Shopify connections and manual fallback
We have provided further details and a manual workaround for users experiencing difficulties renewing their Shopify connection. You can find these full instructions at: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.
- Do NOT uninstall the current Channable app in Shopify during this recovery process.
- If the 'Renew' button does not work, you can manually trigger the reauthentication flow by logging into admin.shopify.com, navigating to Installed apps, opening the Channable app, and clicking Open app.
- Orders that failed while the connection was down will not automatically retry. Re-send them manually once your connection is active. Note that re-sent orders may take some time to appear in Shopify.
If you are still unable to renew your connection after trying the manual fallback, please contact our support team at support@channable.com.
May 26, 2026 - 12:34 CEST
We have provided further details and a manual workaround for users experiencing difficulties renewing their Shopify connection. You can find these full instructions at: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.
- Do NOT uninstall the current Channable app in Shopify during this recovery process.
- If the 'Renew' button does not work, you can manually trigger the reauthentication flow by logging into admin.shopify.com, navigating to Installed apps, opening the Channable app, and clicking Open app.
- Orders that failed while the connection was down will not automatically retry. Re-send them manually once your connection is active. Note that re-sent orders may take some time to appear in Shopify.
If you are still unable to renew your connection after trying the manual fallback, please contact our support team at support@channable.com.
May 26, 2026 - 12:34 CEST
Update - Shopify connections can be renewed again in Channable. Companies with broken Shopify connections will see a notification on log in.
To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.
After pressing 'Renew' and logging in to Shopify you will need to press 'Open app'. This triggers the reauthentication process between Channable and your Shopify store.
May 23, 2026 - 15:33 CEST
To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.
After pressing 'Renew' and logging in to Shopify you will need to press 'Open app'. This triggers the reauthentication process between Channable and your Shopify store.
May 23, 2026 - 15:33 CEST
Update - We have identified a fix for renewing Shopify connections while our app remains delisted. We are currently working on implementing this and getting it in our tool.
We expect to provide an update on this within 30 minutes.
May 23, 2026 - 15:18 CEST
We expect to provide an update on this within 30 minutes.
May 23, 2026 - 15:18 CEST
Update - As part of Shopify's own security measures our Shopify app has been delisted. We are currently reaching out to Shopify to re-list our app as soon as possible. Until that time renewing connections as described in the previous updates is not possible.
We will update when it is again possible to renew connection(s) and resend all failed orders.
May 23, 2026 - 13:11 CEST
We will update when it is again possible to renew connection(s) and resend all failed orders.
May 23, 2026 - 13:11 CEST
Update - Contrary to our previous update we have identified that stock updates are still affected by this issue. The previously-shared fix for order connections will also fix stock updates and imports from Shopify.
To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection
After renewing the connection any orders that failed while the connection was not working, will need to be re-sent by following the steps in this helpcenter article: https://helpcenter.channable.com/list-advertise/orders/troubleshooting-orders/how-to-fix-resend-a-failed-order#resend-all-orders
May 22, 2026 - 23:11 CEST
To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection
After renewing the connection any orders that failed while the connection was not working, will need to be re-sent by following the steps in this helpcenter article: https://helpcenter.channable.com/list-advertise/orders/troubleshooting-orders/how-to-fix-resend-a-failed-order#resend-all-orders
May 22, 2026 - 23:11 CEST
Update - We have identified a fix for the issue affecting Shopify connections. This fix requires manual intervention by an authorized Shopify user, which means Channable cannot apply this fix for you.
To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection
May 22, 2026 - 22:19 CEST
To restore Shopify connectivity, please 'Renew' the connection as described in this page: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection
May 22, 2026 - 22:19 CEST
Update - We have applied a fix which has allowed stock updates to work again. This means that Channable is again able to notify marketplaces of stock changes when orders are placed on Shopify, but we are not yet able to send new orders or returns from other marketplaces to Shopify.
May 22, 2026 - 21:16 CEST
May 22, 2026 - 21:16 CEST
Identified - The issue has been identified and a potential fix is being worked on.
The potential fix will require manual action from an authorized Shopify user to re-link Channable to Shopify. Instructions to perform this re-linking will be shared once they are ready.
May 22, 2026 - 21:04 CEST
The potential fix will require manual action from an authorized Shopify user to re-link Channable to Shopify. Instructions to perform this re-linking will be shared once they are ready.
May 22, 2026 - 21:04 CEST
Investigating - We are investigating a potential issue with Shopify authentication.
Channable projects affected by this issue will show a red 'failed' marker for Shopify imports, and will not receive new orders, returns or stock updates. This incident will be updated once we know more.
May 22, 2026 - 20:31 CEST
Channable projects affected by this issue will show a red 'failed' marker for Shopify imports, and will not receive new orders, returns or stock updates. This incident will be updated once we know more.
May 22, 2026 - 20:31 CEST
Channable tool
Operational
Importing items
Partial Outage
Shopify
Partial Outage
Other
Operational
Hosted feeds
Operational
Ads
Operational
Marketplaces
Operational
Order synchronization
Partial Outage
Returns
Partial Outage
Stock updates
Partial Outage
Order synchronization
Partial Outage
Repricers
Operational
Insights & Analytics
Operational
Creative suite (Dynamic Image Editor)
Operational
Comparison Shopping Service (CSS)
Operational
Support
Operational
Help Center
Operational
Email
Operational
Inbound Calls
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance