Resolved -
We're closing this status page now, as the majority of technical issues have been resolved.
We're still working with Shopify to get the Channable app up and running again on the Shopify App store.
All workarounds, such as the temporary fix for metafields, still apply. You can stay up-to-date by following the changelog.
Jun 2, 16:02 CEST
Update -
Fix implemented for Shopify metafields error message
We have released a fix for users encountering the error message "Channable cannot access your Shopify metafields" for their Shopify imports.
You can resolve this either by switching to Shopify Markets (if you haven't already done so), OR by applying a workaround in your Channable import settings.
We have published the instructions for both methods in our changelog: https://helpcenter.channable.com/changelog#error-message-channable-cannot-access-your-shopify-metafields
May 28, 11:49 CEST
Monitoring -
Additional instructions for renewing Shopify connections and manual fallback
We have provided further details and a manual workaround for users experiencing difficulties renewing their Shopify connection. You can find these full instructions at: https://helpcenter.channable.com/get-started/getting-started/connections-in-channable/how-to-renew-a-connection.
- Do NOT uninstall the current Channable app in Shopify during this recovery process.
- If the 'Renew' button does not work, you can manually trigger the reauthentication flow by logging into admin.shopify.com, navigating to Installed apps, opening the Channable app, and clicking Open app.
- Orders that failed while the connection was down will not automatically retry. Re-send them manually once your connection is active. Note that re-sent orders may take some time to appear in Shopify.
If you are still unable to renew your connection after trying the manual fallback, please contact our support team at support@channable.com.
May 26, 12:34 CEST
Update -
We have identified a fix for renewing Shopify connections while our app remains delisted. We are currently working on implementing this and getting it in our tool.
We expect to provide an update on this within 30 minutes.
May 23, 15:18 CEST
Update -
As part of Shopify's own security measures our Shopify app has been delisted. We are currently reaching out to Shopify to re-list our app as soon as possible. Until that time renewing connections as described in the previous updates is not possible.
We will update when it is again possible to renew connection(s) and resend all failed orders.
May 23, 13:11 CEST
Update -
We have applied a fix which has allowed stock updates to work again. This means that Channable is again able to notify marketplaces of stock changes when orders are placed on Shopify, but we are not yet able to send new orders or returns from other marketplaces to Shopify.
May 22, 21:16 CEST
Identified -
The issue has been identified and a potential fix is being worked on.
The potential fix will require manual action from an authorized Shopify user to re-link Channable to Shopify. Instructions to perform this re-linking will be shared once they are ready.
May 22, 21:04 CEST
Investigating -
We are investigating a potential issue with Shopify authentication.
Channable projects affected by this issue will show a red 'failed' marker for Shopify imports, and will not receive new orders, returns or stock updates. This incident will be updated once we know more.
May 22, 20:31 CEST
