The issue has been resolved. All affected Shopify imports have been restarted, which will also unblock any feeds, APIs, or ad generators that were stuck on the "Queued" status. Projects will continue running on their normal schedule.
Posted Jan 16, 2025 - 19:04 CET
Monitoring
We have released a fix for the issue. We are currently monitoring the results of this.
Posted Jan 16, 2025 - 18:09 CET
Identified
We have identified an issue preventing Channable from importing items using Shopify API connections. We are working to resolve this issue as quickly as possible.
While this incident is ongoing, any Shopify API connections in the Channable tool might show a red "Failed" marker or become stuck on the "Queued" status. Once this incident is resolved, any missed imports will be reattempted automatically.